Big changes are in store for human resource processes and delivery systems. Is HR finally diving into mobile technology and shared services, as opposed just to dipping in a toe?

"I think they're dipping toes, but for the first time they're doing it with their bathing suit on," says Mike DiClaudio, global leader of Towers Watson's HR service delivery practice. "The intention is actually to go forward with mobile. We've seen the trend of the usage of mobile apps increasing. It's not going up like a rocket ship, but it is rising."

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