My generalists always used to complain because I made them personally collect time cards for their groups. It wasn't that I thought it was a good use of their time but everybody knew them and had at least one weekly non- threatening interaction with someone from HR. A lot of questions got answered during those brief conversations and maybe that "Friend" your chose to ask happend to work in HR. Of course we were aquired and became much more effecient with employees calling an 800-number in another state with their questions. We saved a lot of measurable money in HR salaries and spent it on turnover that went up to 42%.
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