Podcasts

Jennifer has 20 years' experience in the contact center industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. As Chief Operating Officer, Jennifer leads Intradiem's Product Management, Product Marketing, Marketing, and Customer Success teams. Prior to this role, Jennifer has served as Chief Strategy Officer and has led the Customer Success organization.

Austin Talley, Founder and CEO of Everyware, is passionate about connecting with people and providing excellent customer satisfaction through innovative payment and communications solutions. He has over 20 years of experience in developing new businesses, leading sales teams, increasing market share, and growing the bottom line. Launched in 2015, his company provides services to more than 9,000 merchants across multiple verticals including healthcare, travel, utilities, not-for-profit, and automotive. The platform offers a simple, fast, and secure way to move money while enhancing the ability for merchants to communicate with their customers in real-time with text messaging. It saves them money by improving cash flow and reducing paper billing costs, chargebacks, and fraud. For more information about Everyware, visit Everyware.com or follow on Facebook, Twitter, Instagram and LinkedIn.

Placing thoughts in reverse forces advisers to consider avoiding failure to highlight their best paths toward client success.

Adzuna analyzed job ads to see which people are least likely to click on, and the results are in.

UPS plans to cut 12,000 management jobs to save the company $1 billion this year.

A survey from Clever revealed that many retirees are panicked and unsure about their financial future in retirement.

The job search platform measured opportunity, flexibility and salary to find some of the best options available to the workforce.

Weather-based issues are leading to financial hardship, especially for low and medium-income workers.

Resume Genius analyzed reports from the Bureau of Labor Statistics to predict which workers will see the highest raises in 2024.