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Recently, on a 6:25 a.m. flight from seat 3A, I overheard the captain and first officer reviewing their preflight plan, checking their instruments and all the data points available to make the best decisions on how to get us to our destination quickly and safely.
What the heck does this have to do with employee benefits? I’ll tell you: If you aren’t using data to guide your clients, you are flying blind.
Lester J. Morales is founder and CEO of Next Impact, as well as creator of the transparent health benefits movement.
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