Benefits Think

When tech tools rely on data that is inaccurate or biased, they can inadvertently discriminate against women or minorities.

“Now it’s time to educate the clients. Stop calling them stupid, and stop blaming them. That’s not education,” our columnist says.

Here’s how one benefits consultant helped an employer redesign its health plan — and lessons learned that can help other companies.

Though tech may automate some routine functions, it can’t replace key duties like interpersonal skills, creativity and complex problem-solving.

Expect employers to take steps, such as maximizing automatic services, that will encourage positive behaviors to help individuals reach their financial goals.

For the best approach, clients should find a balance between cost containment and employee engagement.

A recent medical crisis has me frustrated with health insurance and the pains that come along with it. And it serves as a reminder of what clients need to do to help workers.

The best approach should find a balance between cost containment and employee engagement.

In the wake of the CVS-Aetna merger, Cigna-Express Scripts partnership and other deals, a new future is emerging in the benefits world.

Many benefits managers don’t get specific details about wellness biometric testing — leading to suboptimal results in the program.