Welcome to Ask an Adviser, EBN’s weekly column in which benefit brokers and advisers answer (anonymous) queries sent in by our readers. Looking for some expert advice? Please submit questions to askanadviser@arizent.com. This week, we asked Suzanne McCall, senior learning and development consultant at Pinnacle Group, to weigh in on the following: How do we quantify ROI for learning and development?
There is a widely known quote related to learning and development that states, “What if we invest in training employees and they leave? On the other hand, what if we don’t invest in L&D for employees and they stay?”
