Benefit advisers are prepared to make significant investments in internal systems in 2015 to better manage their workload, improve existing client relationships and better market themselves to prospects, according to findings from the first-ever EBA technology survey.
And theyre going to devote large sums of money to these technology updates. Nearly two-thirds (63%) of respondents said their benefit agency increased spending on technology in 2014 and 54% said their firm will increase spending on technology in 2015.
