U.S. healthcare is as expensive as it is confusing — but while employers don’t have complete control over rising costs, they do have control over how their employees interact with their healthcare benefits.
According to research from EBN’s parent company Arizent, the majority of employees are struggling with healthcare literacy: When given a quiz on common terms workers would come across during health plan enrollment, only 31% of those surveyed managed to score 70% or above. Employees struggled to define terms like “co-insurance” and “health maintenance organization.” Despite being one of the most popular plan types, only half of employees were able to define “preferred provider organizations,” or PPOs.
