One of the pivotal roles in the Next Generation HR service delivery model is the HR Business Partner. That is not to be confused with the Generalist or the old Business Partner role.

The new Business Partner must be strategic. That means the Business Partner is focused on his/her customer – the business leader – which means someone else needs to be supporting employees and managers (shared services), and someone else needs to be supporting detailed design and subject expertise for the line of business (Centers of Expertise).

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