IT on the go: How remote work is making tech support more challenging

Published Updated 3 Min Read

Not all employees are tied to a monitor for eight hours a day, but getting access to much-needed workplace tech support is tough for them to come by.

Deskless workers — those with careers like service technicians, home health aides and others roles in the field — make up about 80% of the global workforce, according to a report by Skedulo, a deskless workforce management and productivity platform. But unlike other workforce demographics, who’ve seen massive technological advancements this year, less than 5% of software investments focused on deskless employees.

Paola Peralta
Associate Editor

Paola Peralta is an Associate Editor at Employee Benefit News and has been with the team for five years. She is a proud UCF journalism graduate who got her start through a Dow Jones News Fund … Read full bio


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