Human resources leaders, once relegated to the backstage of business, have begun to take center stage. Long seen as the behind-the-scenes “fixers” of workplace problems, the pandemic helped rewrite HR’s role in the eyes of employees.
Pre-pandemic employees heard from HR about things like performance reviews, open enrollment, new hire orientation, and if there was a problem. When the pandemic hit, employees were suddenly hungry for the kinds of benefits HR had been cultivating all along — and employees were grateful that HR was out in front telling people about options for therapy, telehealth visits, nutrition coaching, diabetes management, etc.
