It’s gotta be tough to lead a major health insurance carrier (
According to J.D. Power and Associates’ inaugural U.S. Employer Health Insurance Plan Study, employers express relatively low levels of satisfaction with their primary health insurance carrier.
Overall satisfaction averages 611 on a 1,000-point scale — even less than the already-
Ouch.
The inaugural study examined overall satisfaction of small business owners, employer benefits administrators and HR executives with contracted health plans and pharmacy benefits managers.
The study measured five key factors affecting satisfaction that some 4,800 employers ranked in order of importance: employee plan service experience, account servicing, product offering/product design, problem resolution and cost/cost management.
Even as employers say their
Do you believe these results, or are employers just