Slide 1 of 12
Communication is the leading factor in the failure or success of dependent eligibility audits, ranking higher than pricing, service, or any other of the “bells and whistles” that are promised by vendors, research notes. Paul Passantino, senior national account manager at Dependent Specialists Inc., provides 10 questions benefit managers should consider when crafting a communications strategy for dependent eligibility verification audits.

[Image: Fotolia]