6 bad behaviors brokers, employers engage in and how to fix them

Scenario: In final phase of platform selection, the client requests a specific feature. The service provider says no problem. Months into implementation, the provider determines they can’t do it without adding substantial cost. The client won’t pay and provider won’t incur the cost.
[Image: Fotolia]

Over-promising and under-delivering are equally egregious sins. Worst is promising something to get the job, believing the capability can be developed or the client need can be altered. The result is typically a broken relationship. Service providers should focus on their core competencies. Look at third-party integration options and let clients know providing services outside areas of expertise can detract from performance of the primary service. Better to lose a client than your reputation; it’s a small world.
[Image: Fotolia]