As private exchanges continue to grow, employees often have many questions during open enrollment. Towers Watson compiled the top 10 questions asked by full-time active employees who enrolled though their OneExchange. Are you ready to answer these employees questions?
Providers of private exchanges and employers using them have an obligation to help employees understand their health plan choices as fully as possible, says Jean Moore, managing director of Towers Watson who oversees OneExchange for full-time active employees. Education prior to enrolling is key, as well as having integrated decision support tools and personalized guidance from trained benefit advisors during the process. Employees top questions show a desire to become informed consumers before making a decision as important as health coverage."