Freeing up resources that are used inefficiently can actually improve the quality of your relationships with both clients and employees.

The decision by CMS leaves just eight days for insurers to send bills to those signing up on the last day of the enrollment period.

Quandary emerges for brokers who trained on the systems but might not want the business.

Public support for the U.S. health care overhaul fell to its lowest level in a Kaiser Family Foundation survey after the Oct. 1 debut of government-run insurance marketplaces greeted consumers with breakdowns on websites, higher prices and potentially broken promises.

More than a third of the ‘back end’ infrastructure still remains to be built in the federally-run marketplace, top IT official at CMS says Tuesday on Capitol Hill.

Consultants hired by the Obama administration told top officials at the White House and U.S. health department as early as March that construction of the government’s insurance website was at risk of failure, according to a document released by congressional Republicans.

The technology issues plaguing the federal exchanges have hampered enrollment in state-run exchanges — which are largely free of glitches — causing some states to modify their marketing techniques.

An agent explains the difficult steps that would need to be taken to renew canceled plans, while a health insurance trade group says the president’s announcement Thursday could “destabilize the market.”

Brokers operating in the federally run exchange states remain frustrated with broker functions on the website, as the government announces lop-sided enrollment numbers for the state versus federal exchanges.

As the president directs aides to look for solutions to the health plan cancellations, the White House’s chief technology officer will appear before Congress this week after being subpoenaed to do so.

We’re living in the age of big data, so why has so little changed in how we make our health insurance decisions, asks Liazon co-founder Alan Cohen. The private exchange entrepreneur makes the case why benefits should meet technology.

President Barack Obama said he’s sorry that thousands of Americans are losing their medical insurance as a result of his health care law, as his administration works to contain the political damage from the troubled roll-out of his signature domestic achievement.

United Benefit Advisors is the latest group to launch private exchanges, though these are limited to brokers who are UBA members, there is one for small and one for large employers alike.

After Tuesday’s news that CMS wants to recruit more brokers to enroll consumers on Healthcare.gov, the group made the first public announcement Wednesday about a broker-focused website improvement.

While the top exchange leader confirmed Tuesday that 70,000 agents have completed federal training, documents obtained by Republicans suggest CMS might begin outreach to get more professionals involved.

The race to construct an online insurance exchange by Oct. 1 spurred the Obama administration to use an expedited bidding system that limited its choice of a builder to just four companies, including CGI Group.

President Obama touted this state as exemplary Wednesday in his health care speech, but one broker says there was a loophole for those who were able to enroll.

The White House calls the nationwide uptick in health plan cancellations a result of “substandard policies” being eliminated, but advisers express concern over resulting rate hikes.

A day after her deputy apologized for the failures with the Affordable Care Act insurance exchange, U.S. Health Secretary Kathleen Sebelius followed suit and told Congress that she shoulders the blame for the botched rollout.

CMS is communicating minimally with the thousands of insurance brokers who went through training for the 36 federally-run exchanges, while prominent ACA spokespeople — including the president — repeatedly fail to mention brokers as a viable exchange information source.