Here's a roundup of recent position changes in the industry: Steven A. Kandarian, currently EVP and CIO at Metlife, will step up to president/CEO on May 1. He will replace C. Robert Henrikson, who will reach MetLife’s executive management mandatory retirement age in 2012. Henrikson will continue to serve as chairman of the board through the end of this year … Towers Watson has appointed Rory O’Brien as global Risk Consulting and Software leader. He replaces Steve Taylor-Gooby, who is stepping down from that role after 25 years at the company … ING has promoted Heather Lavallee to president of Employee Benefits Distribution. Most recently, Lavallee served as a regional vice president and general manager of ING Employee Benefits … Symetra Life Insurance has named George McKinnon senior vice president and chief information officer.
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Multiple experts weigh in on the challenges and considerations benefit leaders need to keep in mind as they make decisions about medication coverage.
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An analysis of career conversations on Reddit revealed workers often feel stuck. Well-matched experts can offer guidance and motivate them to move forward.
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An ongoing, thoughtful benefits experience holds more value than a seasonal attempt to encourage time off.
August 14
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The 2026 Excellence in Benefits winners are using AI to streamline operations and efficiently address employee concerns, but human judgment and empathy remain paramount.
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Women take on the majority of caregiving responsibilities for aging parents, often putting their financial futures at risk.
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Organizers should ask, "Where are patients getting stuck, where are teams overloaded, and where is the current process failing to scale?"
August 13





