4 ways ChatGPT will change the way we work

Published March 22, 2023 12:14 PM EDT Updated March 24, 2023 8:16 PM EDT 2 Min Read

OpenAI’s easy-to-use, ultra-smart ChatGPT has taken the world by storm — including the corporate one. But for many businesses, the thought of embracing AI still feels like a gamble.

In November of 2021, artificial intelligence company OpenAI launched ChatGPT, an interactive chatbot that can fulfill a number of tasks for its user. From writing resumes and cover letters to using it for everyday workplace tasks like writing emails, handling customer support and analyzing data and information, the platform offers a slew of opportunities for employers and employees.

According to a recent study conducted by tech company IBM, 35% of companies are actively using artificial intelligence in their day-to-day operations and 42% are still exploring AI’s potential for the future — one that’s set to include virtual assistants that employees can use to complete tasks on their behalf. In fact, AI-powered voice assistants are anticipated to reach eight billion users by the end of 2023.

“You won’t have to train people to do certain things anymore, but rather train them how to use AI tools to do those things,” Reyes says. “For example, before managers would have to train people to make PowerPoints. Now, they won’t even need them to know how to use PowerPoint, just understand enough to ask the AI the right questions.”

Paola Peralta

Associate Editor

Paola Peralta is an Associate Editor at Employee Benefit News and has been with the team for five years. She is a proud UCF journalism graduate who got her start through a Dow Jones News Fund … Read full bio