Each industry has its own unique set of workplace operating procedures, rules and norms. Hospitals, like any other workplace, require rules. There are job descriptions that provide roles for employees, policies and procedures that exist to enhance patient safety, regulations that guide compliance with existing safety laws and, of course, employees who carry out all of those responsibilities.

But during the day-to-day operations of a hospital, just as in your organization, patients and families may bump up against rules that really aren't rules, but responses that have been crafted over time.

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