Being a human resources manager is a lot like working in customer service, except the customers are your own employees, Jonathan Segal, a partner at Philadelphia’s Duane Morris, LLP, told the HR practitioners in attendance at the Society for Human Resource Management’s 2013 Employment Law & Legislative Conference. In his session, “Tough Love II: What Your Employees Won’t Tell You About HR, But I Will,” one of Segal’s main points was that employees need to see a softer, human side, some non-tough love.
“What you don’t want your employees to say is, ‘I only see HR when there’s a crisis,’” he said. “You want to be seen as problem solver, not a crisis manager.”
