Zone had grown weedy. As the corporate intranet for Quintiles - a biopharmaceutical services company headquartered in North Carolina - QZone had remained virtually unchanged for eight years. It was a fairly traditional intranet containing corporate news, links to various applications and calendars, along with benefits information. But it had stopped growing and evolving with the rest of the company's digital strategy. It was time for a change.

Quintiles is a global organization - with 25,000 employees in 60 countries - that helps biopharmaceutical companies develop and commercialize their products. Early in 2011, it launched a digital patient unit to interact with its communities of 2.8 million patients for opportunities in clinical research, observational studies and disease management programs. And, prior to that, it had unveiled a new corporate social media policy. So, the next logical step was to rebuild its corporate intranet.

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