The MSSA is a multi-faceted test that assesses different traits and skills related to management. The study reveals that what differentiates excellent from satisfactory managers relates a great deal to their personality and attitude rather than solely their skills.
So what kind of person does it take? Technical competencies and skills to complete everyday managerial tasks are paramount, but only one piece of the puzzle. A manager's attitude and personality also play a major role in whether employees thrive under his/her leadership, according to the study.
"One of the most common mistakes that companies make is that they promote employees with wonderful technical competencies into managerial positions, without making sure that they have the
The research revealed that top-performing managers outscored their "satisfactory" counterparts on 30 different scales, including confidence, approachability, communication skills and poise. Top managers also were more likely to be motivational, at ease in a position of authority, charismatic and comfortable with delegating. Further, such managers possess what PsychTests dubs "managerial courage" — the fortitude to make tough decisions, provide negative feedback and dish out disciplinary measures when necessary.
"It's all about balance when it comes to being a good manager," says Jerabek. "Employees don't want a manager who will be their best friend, nor do they want a strict, micro-managing disciplinarian. Instead, our data show that thriving managers are those with engaging personalities who want to bring out the best in others — and who are not afraid to give employees a well-needed reality check when necessary. The bottom line: Employees want a manager who cares."