"Good grief. I bet Mom is going to be front and center in the delivery room, too."

This is how I responded to our newest HR call center representative after she recounted a recent meeting with an employee. The employee will be having a baby within the next few months. She was taking advantage of a one-on-one meeting with our HR expert to talk about FMLA, disability benefits, enrollment changes and pay administration during a leave of absence. Sometimes our employees will bring their spouse or significant other to such a meeting. This one did not. Instead, she brought her mother. (Thankfully, she was kind enough to let us know in advance that she planned to have mom in tow.) And, in the words of the HR rep, mom was blunt, direct and quite demanding.

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