In the hectic restaurant world — where patrons want delicious food that is served quickly and doesn’t bust the bank — the last thing managers, servers and diners want is a communication breakdown. But what happens when a restaurant that is famous for serving Asian food is staffed with Chinese-speaking managers who work with a primarily Spanish-speaking workforce? During lunch hour? Now throw in the fact that management wants them to speak English, the primary language of their customers.
This was the challenge for the management of Panda Restaurant Group, the parent company of Panda Express, Panda Inn and Hibachi San establishments, which serve Asian cuisine in more than 2,000 restaurants across the nation. To keep the lines of communication open among its 30,000 employees, Panda recently upgraded to Catalyst, the latest version of the popular language education software program Rosetta Stone.
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