Benefits Think The retirement industry’s dilemma: An existential choice

Published 6 Min Read

Woman typing on calculator, money and piggy bank on table
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Neobrokers aren’t new. Plan advisors have watched them grow for years. But their use of technology to engage, simplify and delight is rapidly expanding their relationships with individual savers and putting them on a collision course with traditional providers.

A growing share of assets that once would have automatically flowed into plans through the workplace are being intercepted by neobrokers. Some now offer retirement accounts with instant 3% matching contributions: No employer in the loop, no waiting, no hassle. The race is on.

Robert Crossley
Global head of industry advisory services at Franklin Templeton

Robert Crossley is Franklin Templeton's global head of industry and digital advisory services, providing advisory consulting and thought leadership on the future of the investment and wealth … Read full bio


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