With the increasingly busy and complicated lives of America’s front-line employees, one of the cornerstones of health care – the old-fashioned visit to a doctor’s office – no longer easily fits into most workers’ schedules. Worse, when an issue requiring personal medical care occurs on a weekend or in the middle of the night – an employee’s daughter develops pink eye, for instance – employees feel they might have to scramble for an urgent care center or face the prospect of hours and hours in a hospital ER waiting room.

For workers at Cleveland Metroparks, the oldest park district in Ohio, employees have been spared some of the inconvenience of in-office visits by using their employer’s telemedicine benefit, also known as telehealth. A simple call to Teladoc, Metroparks’ telemedicine provider, can provide a diagnosis for urgent-but-easily treatable ailments, issue a prescription to a local pharmacy and get workers back on the job, rather than stuck on a waiting-room chair.

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