Employee benefits managers are often pulled in two different directions. Theyre under pressure to create an increased level of employee satisfaction while simultaneously keeping costs under control. This is obviously not easy; if youre reading this you probably already know how difficult it can be to accomplish both objectives.
Pharmacy benefits are typically the most utilized benefit by plan members and one of the fastest-growing in terms of cost. Consequently, selecting the right pharmacy benefit manager (PBM) is a critical decision in managing a plan and determining member satisfaction with that plan.
