Not surprisingly, employees are hyper-focused on their benefits right now due to the COVID-19 pandemic. Many are struggling to understand precisely how their health coverage works — what exactly is covered? How much of the cost are they expected to share? Where are they financially vulnerable? Others are looking for ways to enhance financial protection for themselves and their families should anything happen to them.
As such, this is the perfect opportunity for employers (and their partners) to step up and address employee needs in one or both of two ways: offering an off-cycle enrollment period for voluntary benefits and providing telephone enrollment support.
