Podcasts

David Britton is vice president of industry solutions of global fraud and identity at Experian.

Andrew Hogan is a senior analyst serving customer experience professionals. He focuses on experience design — specifically user interface (UI) and user experience (UX) design for websites, apps, messaging, and digital-physical interactions. He researches the future of experience design, identifies trends and patterns, analyzes best practices, and examines which experience design services firms and agencies are best suited to help and how.

Previous Work Experience

Prior to joining Forrester, Andrew was associate director of digital strategy at agency R2C Group, working with clients on site, social, CRM, and paid acquisition efforts.

Before R2C Group, Andrew was a senior strategist at digital and innovation agency T3. There, he guided strategy on apps, social efforts, CRM programs, and site and product prototypes. He also led the agency’s research into mobile's effect on consumer expectations and its connection to customer experience.

Education

Andrew holds a BBA in marketing from Texas State University.

Matt Loeb is chief executive officer with the ISACA.

Cheryl Ajluni is the IoT solutions lead at Keysight Technologies. Prior to that, she worked as a technical editor and editor-in-chief for magazines such as Electronic Design and Wireless Systems Design, and as an engineer in various positions in the aerospace industry. Cheryl is a patented engineer with a B.Sc. in physics and mathematics from the U.C. Davis and has co-authored multiple books on topics such as RF circuit design and wireless systems design.

Philippa Ryan is a barrister and lecturer in the Faculty of Law at the University of Technology Sydney, Australia.

Mark van Rijmenam is founder and chief executive officer of Data­oq and Imagjn, an author and speaker, in The Netherlands.

Fully insured members of the New England insurer now have access to the cognitive behavioral therapy service.

James Sotell, managing director of Comperio Retirement Consulting, shares his perspective on advising small plans and their fiduciaries.

While the DOJ’s antitrust division says the merger doesn’t eliminate competition, industry experts are doubtful the deal will bring down costs or improve quality.