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Adding quality metrics on physicians is just one advantage for the benefits industry — if it manages to evolve from its paper-based roots.

Clients want more cloud-based technologies for faster updates and easier integration, says PwC’s HR technology leader.

Employers want more cloud-based technologies for faster updates and easier integration, says PwC’s HR technology leader.

The chocolate maker has rolled out a virtual benefits assistant to help its employees understand their plan coverage.

The chocolate maker has rolled out a virtual benefits assistant to help its employees understand their plan coverage.

Interactive websites, mobile optimization and social media can give benefits administrators new ways of engaging with plan participants.

Interactive websites, mobile optimization and social media can give benefits administrators new ways of engaging with plan participants.

Chatbots are coming and “every single organization today would be wise to begin thinking and acting on the Fourth Industrial Revolution,” he says.

With constant communication, news feeds and 24/7 texting, never has the modern employee been so informed, so productive — and also so stressed out.

HR chatbots are coming and “every single organization today would be wise to begin thinking and acting on the Fourth Industrial Revolution,” he says.

For digital solutions to truly work and have the potential to change employees’ lives, benefits professionals must get behind them.

For digital solutions to truly work and have the potential to change employees’ lives, HR professionals must get behind them.

With constant communication, news feeds and 24/7 texting, never has the modern employee been so informed, so productive — and also so stressed out.

Health data: your key to healthier employees and a healthier bottom line

While overall readiness scores rose 15 points, many employers are still not up to speed.

Overall open enrollment readiness score drops 6 points in just one month.

A vast majority of workers are tapping their health savings accounts to pay for immediate healthcare expenses — and nine other findings from Willis Towers Watson.

A majority of employers cite problems dealing with the complex personnel, process and technology changes needed to modernize IT operations and enhance their ability to support business needs.

For employers that care about wellness, improving food and beverage offerings represents an untapped opportunity.

For employers that care about wellness, improving food and beverage offerings represents an untapped opportunity.