Benefit communication

1. The poor fit. Bibby Gignilliat, 51, chief executive of Parties that Cook in San Francisco, thought she had hired a winner but found her new employee’s customer-service skills far from polished. “She kept saying things were ‘awesome’ and ‘totally cool’ and she would use ‘like’ every other word, even after repeated coaching, making a bad impression on customers," Gignilliat says

If you offer your employees vacation time, you may be wondering whether and when you can deny a vacation request.

Running a small business well requires the ability to gather and manage a vast array of data, from sales leads to customer complaints and employee vacation time. Because this information is so critical, business automation companies, such as Basecamp, LiquidPlanner and Salesforce.com, charge good money to organize it.

Faced with the current challenges brought on by the financial crisis, company priorities have been forced to shift, and employees are often left with a lack of understanding and insufficient guidance on their benefits choices at work.

According to a new survey from Symantc Corp., the negative consequences from a social media misstep cost a typical employer $4 million per year. For a 140-character message on Twitter, that’s more than $28,000 per character — an eye-popping sum that will make HR/benefits professionals want to literally watch employees’ Ps and Qs on social media sites.

President Ronald Reagan was famously known as the “Great Communicator.” In a commentary for the New York Daily News to mark what would have been Reagan’s 100th birthday, Fred Thompson said Reagan’s reputation as The Great Communicator “boils down to three basic traits: he was simple; he was clear; he was sincere.” …

Employers address challenges of retaining employees across generations and gender.

This article is the third and final in EBN's annual Preparing for Open Enrollment series, and presents benefits professionals' advice on when and how to rollout a wellness program. The first two articles are available at ebn.benefitnews.com/openenrollment.

In high school, I remember sitting for hours typing documents on printing shells for my school's Ditto machine. While my peers rushed to class in the afternoons, I sat silently typing quizzes, handouts and tests. Other students called me "little miss goody two-shoes," but I didn't mind. I knew working in the school office would teach me the necessary skills to succeed.

When government officials in Orange County, Fla. decided to move to a consumer-driven health plan last fall, they knew they would have to approach communications in a new way. While the county has 6,500 employees, its health plan covers approximately 19,000 lives, including dependents and employees at a few other government agencies.

U.S. employees are not strongly invested in their benefits, and 63% of companies agree that workers need to be more engaged, finds a new Aflac survey. In addition, only half feel their employees take full advantage of the benefits offered. Regardless of whether it’s a failing in communication or actual offerings, 54% of employees would transition jobs for better benefits, despite lower pay.

This is the second article in our Open Enrollment Boot Camp series, in which we are featuring readers' advice for improving this perennial event. The first article focused on OE communications, and is available on our website at ebn.benefitnews.com. Here, we present some of the advice we received from brokers and providers on increasing enrollment in and satisfaction with voluntary benefits.

Last October, President Obama signed into law the Plain Writing Act, which calls for communications from the federal government that are clear, concise and well-organized. An associate professor of English recently talked to EBN about how employers can incorporate plain language principles into their benefits communications.

Several group benefits providers, including Sun Life Financial, Aetna, UnitedHealthcare and Cigna, have won plain language awards from the Center for Plain Language.

For this year's Preparing for Open Enrollment series, EBN asked you, our readers, to give us your advice for improving this perennial event. Here is the first of three articles featuring your responses, which deals with enrollment communications.

Under the Patient Protection and Affordable Care Act (PPACA), the establishment of health care exchanges to enable individuals to purchase health insurance on the open market is proceeding as scheduled.

Not complying with current law can be expensive in today's legal climate. Thus, employers should review their employee handbooks and employment-related policies to make sure they are up to date. More importantly, though, employers should draft their handbooks so their employees actually read them and follow their policies.

How one company used a virtual benefits fair to tame employees' inertia and boost engagement during open enrollment.

The most persuasive health information won't always serve your best interests, U.S. doctors report.

The National Business Group on Health reports a growing number of workers seek health and medical information from their employers.