In a world of information overload, employers can struggle to get their benefits messages heard and, perhaps more importantly, understood. Last October, President Obama signed into law the Plain Writing Act, which calls for communications from the federal government that are clear, concise and well-organized. By Oct. 13, 2011, federal agencies must use plain language in any document that is necessary for obtaining any federal government benefit or service, or filing taxes.
“Plain language is all about making the right decision to give the right information to the right audience at the right time,” says Deborah Bosley, associate professor of English at the UNC Charlotte and a plain language expert.
