Benefit management

Before joining Zappos, chief executive officer Tony Hsieh dreaded coming to work at his own company. It wasn't fun to work there anymore because the company culture went completely down the drain, he told the audience in his keynote address the annual Society for Human Resource Management conference in Las Vegas.

New proposed rules for the "uniform summary of coverage" may change the way health insurers and group health plans provide consumers with clear, consistent and comparable information about their health plan benefits and coverage starting in 2012.

For workers' compensation insurers, costs are going up as the market shrinks, according to a recent report released by the National Academy of Social Insurance, observing they are fighting to pay more for smaller slices of the pie.

Reflecting uncertain economic conditions and a conservative cost-management environment, U.S. employers are projecting moderate pay raises for employees in 2012. Employers expect to fully fund their annual bonuses for workers this year, as corporate profits have increased, according to new survey data by global professional services company Towers Watson of 773 employers.

While companies have been slashing payrolls in recent years, a new study finds that at least they haven't been trimming their severance packages. Severance and change-in-control plans have survived the recession fairly intact, according to a study released this week by WorldatWork and Innovative Compensation and Benefits Concepts LLC (ICBC), an HR consulting firm.

1. The poor fit. Bibby Gignilliat, 51, chief executive of Parties that Cook in San Francisco, thought she had hired a winner but found her new employee’s customer-service skills far from polished. “She kept saying things were ‘awesome’ and ‘totally cool’ and she would use ‘like’ every other word, even after repeated coaching, making a bad impression on customers," Gignilliat says

If you offer your employees vacation time, you may be wondering whether and when you can deny a vacation request.

Almost half the workers in Verizon Communications' wireline telecommunications business went on strike on Sunday as negotiations for a new labor contract failed.

Running a small business well requires the ability to gather and manage a vast array of data, from sales leads to customer complaints and employee vacation time. Because this information is so critical, business automation companies, such as Basecamp, LiquidPlanner and Salesforce.com, charge good money to organize it.

Faced with the current challenges brought on by the financial crisis, company priorities have been forced to shift, and employees are often left with a lack of understanding and insufficient guidance on their benefits choices at work.

According to a new survey from Symantc Corp., the negative consequences from a social media misstep cost a typical employer $4 million per year. For a 140-character message on Twitter, that’s more than $28,000 per character — an eye-popping sum that will make HR/benefits professionals want to literally watch employees’ Ps and Qs on social media sites.

President Ronald Reagan was famously known as the “Great Communicator.” In a commentary for the New York Daily News to mark what would have been Reagan’s 100th birthday, Fred Thompson said Reagan’s reputation as The Great Communicator “boils down to three basic traits: he was simple; he was clear; he was sincere.” …

Employers address challenges of retaining employees across generations and gender.

Determining accurate employee compensation may be difficult, but settling on the wrong figures can hamper employee productivity or spike turnover. So, when employers take the time to create fair bonus systems, paid time off policies and base compensation pay practices, it certainly is worth the effort.

Despite state and federal mandates that require employers track data on when employees are out of the office, companies fail to use the data to manage the associated cost implications, according to a new survey.

Before joining Zappos Chief Executive Tony Hsieh dreaded coming to work at his own company. It wasn’t fun to work there anymore because the company culture went completely down the drain, he told the keynote audience at the annual Society for Human Resource Management conference in Las Vegas.

Organizations that integrate workforce and business performance data into their analytics tools are nearly three times as likely to achieve best-in-class performance results as those who don’t, says a new report on workforce analytics from Aberdeen.

This article is the third and final in EBN's annual Preparing for Open Enrollment series, and presents benefits professionals' advice on when and how to rollout a wellness program. The first two articles are available at ebn.benefitnews.com/openenrollment.

In high school, I remember sitting for hours typing documents on printing shells for my school's Ditto machine. While my peers rushed to class in the afternoons, I sat silently typing quizzes, handouts and tests. Other students called me "little miss goody two-shoes," but I didn't mind. I knew working in the school office would teach me the necessary skills to succeed.

When government officials in Orange County, Fla. decided to move to a consumer-driven health plan last fall, they knew they would have to approach communications in a new way. While the county has 6,500 employees, its health plan covers approximately 19,000 lives, including dependents and employees at a few other government agencies.