Enrollment

Workers might not know about all of the products available to them, or they don’t have the time to research the lesser-communicated options.

A need to reach employees working remotely in nine states was an obstacle for benefit signup. Finding Swahili speakers was another.

A need to reach employees working remotely in nine states was an obstacle for benefit signup. Finding Swahili speakers was another.

Rather than destroy customer service experience, invest in automated technology and live chat capabilities.

Colonial Life white paper examines resistance and acceptance of digital technology for annual benefit registration.

There is opportunity now to explore remedies before clients enroll in a health insurance option that doesn’t meet their needs.

Colonial Life white paper examines resistance and acceptance of digital technology for annual benefit registration.

Employers on the fence about making the switch to electronic processing report four key areas of frustration.