A technical glitch with Vermont Health Connect dating back two years was finally corrected in a recent software upgrade, but it proved to be both time-consuming and costly for the state-based health insurance exchange described as “once-beleaguered.”
At issue was the absence of a key function known as automated change of circumstance, which meant that any changes in the personal information of enrollees had to be manually processed, causing a backlog of change requests and uncertainty about whether participating insurance carriers should stop billing certain customers.
