Let me start by saying this: OpenAI’s launch of ChatGPT Health is genuinely exciting. Having 230 million people weekly turn to AI for health guidance shows just how desperately Americans need accessible health information. The ability to connect fitness apps, understand lab results and get personalized wellness advice represents real innovation in making health information more accessible.
But here’s what keeps me up at night and what should concern every benefits leader reading this: In America, it’s not enough to know you need help and ask an AI about it. Americans need to know you can actually get medical help through your employer’s benefits plan.
