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Commentary: Small things get big in a customer’s mind, and the next thing you know, the customer is gone — for good.

Commentary: Many benefit brokers live by the idea that face-to-face onsite service is the only way to provide quality service. Certainly that is one of the advantages a local broker has, being local. But times change, says HR Technology Advisors’ Joe Markland.

Commentary: There are certain areas of an asset allocation where there is real danger to blindly investing in passive investments.

Commentary: Many workers prefer to access financial products, including insurance, in the workplace. This intersection of employer awareness and employee preference has created an opportunity for employee benefit advisers, says Prudential’s Lori Fouché.

Commentary: Why hasn’t client adoption of enrollment technology met expectations with mid-sized employers during the last two decades? Recently, overall adoption has grown at a much faster pace than we have seen in a long time.

Commentary: There may be an opportunity to partner with professional employer organizations, says EBA advisory board member Andy Torelli.

Commentary: Working with a managing general underwriter can be one of a broker's most beneficial relationships, helping to build a book while addressing clients’ major insurance issues. Selecting the right MGU partner is critical.

Commentary: All Americans are concerned about escalation of health care expenditures. But, does anyone really want the government in the middle of how we access care? Legislation in New York could make that happen.

If I had a dollar for every time an industry professional reacted to my choice of college major with, “Risk Management and Insurance?  I didn’t know you could major in that,” I would be a rich man. From what I see, many people who make up the industry did not set out with the intention of working in insurance or employee benefits. So why would a young professional just entering the job market choose employee…

Commentary: More disclosures and transparency is not a bad thing, but how does this ruling truly help make things easier to understand and provide the leadership needed for retirement readiness, asks EBA columnist John Ludwig.