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Providing great client service is a claim that nearly every insurance agency makes. Being able to provide that great service, versus just promising it, is dependent on a number of things being in place. It begins with a definition of what great service means to your company. And that is dependent on what you would like the client to experience every time they have an interaction with your company. Which is dependent on … well,…

The Principal Financial Group announces an agreement to acquire First Dental Health upon closing, expected in October 2012.

Fidelity Investments reported strong growth in defined contribution sales commitments during the first half of 2012. The company attracted 838 new clients, representing 522,000 participants and $25.2 billion in assets under administration, up $36% from the $18.5 billion in sales commitments in the first half of 2011.

The Obama administration this week will try to encourage reluctant U.S. states to move forward with health insurance exchanges amid fears that time is running out for states to act on a reform provision meant to extend coverage to millions of low-to-moderate income uninsured Americans.

Truck stops are getting a makeover as companies add amenities to combat the growing shortage of a precious commodity: drivers.

With an increasingly youthful workplace come dramatic implications for employee benefits from the standpoint of recruiting and retaining top talent, but the biggest challenge will be tailoring strategies to multiple generations.

Tod Ruble is trying to sell retirement plan insurance that employers say they do not want and their employees may not need.

Citing family obligations and the desire to revise a textbook, Therese (Terri) Vaughan will step down as CEO of the National Association of Insurance Commissioners. Her effective resignation date in the first quarter of 2013 has not yet been determined.

By choosing U.S. Representative Paul Ryan as his running mate, Mitt Romney has added some verve to what had been a tedious presidential contest.

Guest blogger Ed Bray shares how he overcame his fear of public speaking and learned the importance of effectively communicating benefits information.