Despite the drive to make all things digital during the 2010 open enrollment season, employers didn’t turn away from good-old fashioned face-to-face meetings. Also, complying with the first phase of the health law was a breeze.
According to a survey by Towers Watson, more employers relied on e-mail communication to educate workers on benefits options during 2010 open enrollment. Eighty-four percent of respondents utilized e-mail campaigns last year, compared to 76% in 2009.