At American Express Global Business Travel (Amex GBT), their 20,000-person workforce has primarily been remote for over a decade. The B2B platform has cracked the code around building a strong sense of connection, even when workers are dispersed.
“We did it in order to manage call volumes better — when your phone volume as a travel company goes up because there’s a snow storm, it’s hard to get travel counselors in the office. If they’re working from home, they can quickly pick up calls,” says Pattie Huska, Amex GBT’s chief people officer, who has worked remotely for 22 years. “It was also a great employee value proposition for lower cost of commuting and all the other things that people know about being virtual today.”
