When employees and their covered spouses make a decision about receiving medical care for themselves or a child, particularly in an urgent situation, they often act quickly based on whatever health care option or remedy is top of mind. That might not always be the best decision, both from a health and a cost minimization perspective.
For example, when a child is suffering from a very sore throat, a parent’s instinct might be to make a beeline for the urgent care center, notes Eric Mann, vice president for product marketing at Castlight Health.
