When Coca-Cola Refreshments business leaders or employees have a question about an employee relations issue, they simply pick up the phone and dial the company’s centralized call center, which is staffed by experienced HR and benefits consultants. The system wasn’t built in a day, though, as Coca-Cola employee relations managers shared during a session at the annual Society for Human Resource Management conference, held recently in Atlanta, Ga.
“We have learned from trial and error,” said Wendy Lawson, PHR, senior manager, field employee relations, Coca-Cola Refreshments.
