Whether plan sponsors like it or not, employees’ expectations of the health insurance purchasing process are being shaped by influences outside of their control. Ann Mond Johnson, chairman of the board of managers at ConnectedHealth, a private exchange provider, and a speaker at this week’s Private Healthcare Exchanges - New York, delves into how the health care consumerism movement is shaping employee benefits and how brokers are engaging with private exchanges.

How do you define consumerism in a private health care exchange, beyond using the term ‘Amazon-like shopping experience’?

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