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The good news for health insurers is that they’re improving their reputation, but they still aren’t receiving high service marks from customers.
Satmetrix released its 2011 Net Promoter Industry Benchmarks for 17 industries, including auto, health, homeowners and life insurance. More than 22,000 U.S. consumers nationwide rated up to two companies from whom they have purchased products or services within the previous 12 months.
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MetLife’s president of U.S. business shares why improving employees’ benefits literacy results in them making smarter choices for their health and financial wellness.
A financial spreadsheet alone cannot capture the total value and performance of a benefits program, nor can numbers on a ledger guarantee long-term operational success.
Collaboration between employers, brokers and third-party administrators will be essential to developing customized, cost-effective and employee-friendly solutions.
The 2026 Excellence in Benefits winners are using AI to streamline operations and efficiently address employee concerns, but human judgment and empathy remain paramount.
The CRO of retirement plan provider Human Interest explains how employers can simplify retirement plans and boost participation.
