Concerns about not having enough health coverage is driving down plan member satisfaction with health plans, according to a survey released this week by J.D. Power.
While health insurance companies are introducing themselves to customers in new markets through new channels, 41% of existing health plan members feel they do not have enough coverage for routine visits, serious illness or injury, health and wellness programs, routine diagnostics and drug coverage. These concerns negatively affect overall satisfaction more than any other coverage-related issue, according to the J.D. Power 2014 Member Health Plan Study.
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