Benefits Think Experiences in crisis: How employee expectations will change and what leaders can do about it

Published 5 Min Read

Bloomberg News

When living in unprecedented times, most attempts to describe and characterize the myriad ways that people who are spread across every country, every demographic, every job type, every identity, experience the whirlwind of change inevitably fall flat. Nevertheless, as so many of us confined to our homes facing this pandemic can attest, there are common threads that run through our diverse experiences.

As humanity at large grapples with this pandemic, people face extraordinary circumstances that have upended every facet of life. Simultaneously, organizations are staring down the single largest catalyst for change in memory. When things start to settle, people’s priorities and ways of making decisions will have certainly changed. And the status quo for conducting business will never be the same. Leading through this crisis requires empathy for what people are going through now and understanding how living through this crisis will shape people’s expectations around work and non-work lives.

Luke Mahoney
Research analyst

Luke Mahoney, M.S. is a research analyst at SAP SuccessFactors.


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