Earlier in my career, when I worked within the communications department of a major insurance carrier in Philadelphia, I was tasked with contacting employees receiving employee of the month awards to talk about their aspirations and their roles within the company, and provide a write-up for the corporate newsletter.
One month, I had the opportunity to speak with a manager in the claims management department who had been honored, and I was taken away by her dedication. She worked sometimes until 9:00 or 10:00 at night on her casework, refusing to leave any customers in limbo for that day. In my write-up, I lauded this dedication, the willingness of this manager to work 12-to-14-hour days to get the job done.
