The dissatisfaction, disappointment and frustration with launch of the federal health insurance exchange could be expected, especially with the constantly elevating level of consumer expectations for e-commerce and other online systems.
The government now says that the exchanges major glitches have been worked out and that with the hiring of Accenture, a veteran technology consulting firm, the projects bumps are in the past. Having built and released an online platform for one of my companies, CareXtend, I would err on the side of caution in assuming the federal exchanges will see totally smooth sailing going forward.
