‘We did lose a ton of people straight to the exchanges,' and other quotes of the month

“There was a huge disconnect, we did lose a ton of people straight to the exchanges,” said Connie Framberger, president and broker at Framberger Employee Benefits & Insurance Services Inc., in a story about how the exchanges are measuring ACA enrollment success versus how brokers are perceiving it. “That’s the most tragic thing looking at some of my clients that I’ve had for 30 years. The owner would contact us but the employees would not.”
Read the full story here: How do you measure ACA enrollment success?

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