Companies are investing millions into comprehensive benefits packages, but many are still frustrated by low participation and engagement from their employees. A significant gap exists: 39% of employees aren’t using their benefits due to a combination of uncertainty, inertia and confusion about how to sign up or leverage them, which Betterment at Work found in a recent survey.
This isn’t a personal failure on the part of those employees; instead, it represents a fundamental failure in how these benefits are designed. Benefits are meant to solve issues that hurt productivity, not create more work for them in order to take advantage of the benefits. Today’s overwhelmed workforce lacks the time and mental bandwidth to navigate complex benefits systems that should be helping them.
